Privacy Policy

Registered Company Name: Freetile Ltd
Trading Name: Plan It Earth

Trading Address:
Plan It Earth
Unit 1, Town Head Mills
Main Street
Addingham
Ilkley
West Yorkshire
LS29 0PD

Email: claire@plan-it-earth.co.uk
Telephone: 01943 831300

For the purposes of data protection law, Freetile Ltd is the “data controller”.

What Information We Collect

We may collect and process the following information:

Name

Email address

Telephone number

Address (where provided)

Project details submitted via enquiry forms

Any information you provide when contacting us by email or phone

We may also collect technical data such as:

IP address

Browser type

Pages visited on our website

This information may be collected via cookies and analytics tools.

How We Use Your Information

We use your personal information to:

Respond to enquiries

Arrange showroom appointments or consultations

Provide design advice and project support

Manage ongoing customer relationships

Improve our website and services

We do not sell, rent or trade your personal data to third parties.

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Consent – where you contact us or complete an enquiry form

Legitimate interests – to respond to enquiries and manage client relationships

Contract – where we provide design services or supply products

Sharing Your Information

We may share your information with:

Trusted local suppliers (where relevant to your project)

Professional advisers (e.g., accountants or legal advisers)

IT and website service providers

We ensure that any third parties handle data securely and in accordance with UK data protection laws.

Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purpose for which it was collected

Meet legal, tax and accounting obligations

Resolve disputes

When data is no longer required, it will be securely deleted or anonymised.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.

However, no internet transmission is completely secure and we cannot guarantee absolute security.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request erasure of your data

Restrict or object to processing

Request data portability

Withdraw consent at any time

To exercise any of these rights, please contact us at claire@plan-it-earth.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

Cookies

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

You can control cookies through your browser settings.
For more information, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.